So if you are in business it is no longer a question of "Shall we build a web site?" or even "When are we getting out web site up?", it is actually:-
"Why isn't my website helping my business?"
Your disorganised intranet will eat up your employees time while they try to look for things, and a disorganised company website will prevent your customers from buying what they want.
But you already know that.
Just how expensive is it?
- Appearing amateurish, so making people not trust you, so they don't spend.
- Annoying customers, when they can't find things, pushing them away to your competitors.
- When potential customers can't find you in the first place.
Well designed Information Architecture will improve:-
- Findability - Giving customers easy access to the things they are looking for.
- Usability - Give your customers the easy way to accomplish what they want, whether it be getting your address or buying from you.
- Understandability - Good Information Architecture will provide the infrastructure needed to help people turn Information they find into Knowledge.
Stand out, and make what they want easy to acheive.